Wedding Flowers Terms & Conditions

Booking Fee

To book your wedding flowers and secure the date we will ask you for a booking deposit. This booking deposit is non-refundable and is deducted from your final wedding flowers invoice. The amount required is usually around 10% of the total wedding flower invoice at time of booking. You can pay more if you wish. Once the booking deposit has been received, your event is booked with us. Prices and dates are secure unless stated otherwise. 

Quotation & Payment

A quotation for the cost of your wedding flowers will be sent to you after your free consultation. Quotes are valid for 30 days. You are free to make changes to your order up until 30 days before the wedding day. You will receive a final invoice approximately 30 days before your wedding. Payment is accepted by debit/credit card or bank transfer. Payment in full is required at least 14 days before your wedding day. If payment is not received, flowers will not be ordered.

Cancellation

In the unfortunate event of cancellation, the booking fee cannot be refunded. Complete cancellation of the wedding must be advised in writing. In the unlikely event that we must cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy all money paid by the client will be repaid. The company are only responsible for refunding moneys paid, and not anything to do with any other costs incurred by the inconvenience.  All reasonable efforts will be made by my company to find a replacement florist option to be paid for by the client. If we must take the decision to cancel due to slander, abusive conduct etc, all moneys paid are forfeit and there is no right to any refund.

There are no refunds for cancellations of individual items after the final balance has been paid, unless by the agreement of both parties. Cancellations made less than two weeks before the wedding date may forfeit full payment if Born to Bloom has ordered flowers and the order cannot be cancelled. 

Postponement/Cancellation

I value the health and welfare of my clients, and this is my policy regarding a postponement or cancellation due to outside forces. If you are postponing your wedding, please check availability with us, as your booking deposit is non-refundable if we already have a booking for your new date.  If we are available, your booking fee will be transferred to your new date. Please bear in mind that availability of certain flower varieties will change from season to season. If the postponement/cancellation is prior to ordering your wedding flowers, I will be happy to use your booking fee for a future date. If your flowers have been ordered, received, processed and/or designed, you will be financially responsible for the flowers and all labour provided. The remaining balance can be applied to a future date. At no point can Born to Bloom refund any or all the payment received.

Availability of Flowers

We do not guarantee specific stem types. However, we will work with your wish lists and if available we will include your specified flowers/foliage. We won’t advise or recommend the use of certain flower varieties that are known to be out of season. If certain stems and/or varieties are unavailable or of poor quality, we will use suitable alternatives which match closest to your requirements. All fresh flowers are subject to availability and undergo stringent quality checks. We will not compromise on quality and a like-for-like alternative will be offered. Please note, that this happens rarely, and a replacement is a last resort option.

Hire of vases, ceramics, candelabras etc.

There is not normally a separate charge for items used unless we have had to purchase additional stock outside our own inventory. However, charges will be made for any damage to glassware/china etc. Replacement of goods is charged at the current purchase price. It is the responsibility of the hirer to reclaim any of these costs from the venue if the venue was at fault. Equipment hired remain the property of Born to Bloom at all times. We may request that hired items are returned to us in a timely fashion. If Born to Bloom are required to return to a venue to collect hired items an additional charge may be applicable.

Use of magnets

You may be asked if you would prefer magnets instead of pins to attach corsages onto garments. Please ensure that guests wearing these do not have a pacemaker fitted. A magnet may stop the pacemaker from working properly. Born to Bloom accept no responsibility for any resulting health issue which may arise from magnets and pacemakers or ICDs.

Photographs

Born to Bloom reserve the right to take photographs of flowers and the setting prior to the event which may be used for promotional purposes. We may contact your chosen photographer after the event for images as well. If you’d prefer we didn’t then please let us know.

Responsibility

Born to Bloom accept no liability for injury, loss or damage to the hirer or any third party regarding any equipment hired for use at the event. It is up to the Client to provide correct locations for deliveries. We shall not take responsibility for lateness caused by an incorrect address.

Complaints     

Any complaints must be made within 24 hours along with photographic evidence. No responsibility can be taken with regards to poor condition once flowers have been approved.

Terms and Conditions may be updated at any time. By paying you booking fee, you are agreeing to any changes that are made. These will always be minor changes to wording only. Any major changes will be presented to you via email.